Refund Policy

Right of withdrawal of Consumer Users when purchasing digital products and services
Only the Consumer User who, for whatever reason, is not satisfied with the Product has the right to withdraw without penalty and without specifying the reason. reason within 14 days from the date of conclusion of the contract, by sending a written communication to the e-mail address info@famoza.store, using the optional withdrawal form mentioned in the following article or any other written statement.

In the event of a correctly exercised withdrawal, the Owner will reimburse the Consumer User for the payments received, in the same payment methods used by the User for the initial transaction, without unjustified delay and in any case within 14 days following the date to which the User communicates to terminate the contract.

In the event of purchasing a digital product, the Consumer User acknowledges and agrees to lose his right of withdrawal if the execution or download of the digital product has started with his express agreement and with the acceptance of losing the right to withdrawal after execution. or download. has started, in accordance with art. 59, let. o) of the Consumer Code.

In the event of a request for the provision of a service, the Consumer User acknowledges and agrees to lose his right of withdrawal after the complete provision of the service if the supply began with his express agreement and with the acceptance of losing the right of withdrawal . . after the provision of the service, in accordance with art. 59, let. a) of the Consumer Code. Furthermore, the Consumer User acknowledges and agrees to lose his right of withdrawal if he has requested that the service be started during the withdrawal period, in accordance with art. 51, paragraph 8.

When the provision of the service has not been carried out in full and the Consumer User wishes to terminate the contract, he will continue to be obliged, in accordance with art. 57, paragraph 3 of the Consumer Code, to pay the Owner an amount proportional to what has been done up to the moment he exercised the right of withdrawal.

The Consumer User acknowledges and accepts that the termination of a subscribed subscription does not imply the reimbursement of sums linked to the Products already used or provided.

Exclusion of the right of withdrawal of the Consumer User
The right of withdrawal from the contract of sale or supply of the Products by the Consumer User is excluded with regard to:

to the supply of tailor-made or clearly personalized Products
. In the event of exclusion of the right of withdrawal, the Owner will return the Products purchased to the User, charging the shipping costs.

For further clarification, please contact the Data Controller at the email address info@famoza.store

Optional form to exercise the right of withdrawal The User can withdraw using the following form which must be completed in full and sent to the email address info@famoza.store before the withdrawal period expires: I hereby communicates the withdrawal of sales or supply. contract relating to the following product _
Order number: ____________
Order placed: ____________
First and last name: ____________
Address: ____________
Email associated with the account from which the order was placed: ____________
Date: __